New Season Treatment Center is excited to announce an important advancement in our admissions process; our consent forms are now available digitally through the Digital Pre-Admission Form. This online tool enhances both the patient experience and team efficiency, creating a smoother, faster, and more patient-centered start to care.

“The new admissions process helps our patients begin treatment with ease and confidence,” Chelsea Oliva, Senior Director of Telehealth, said. “It’s a true win-win, reducing stress for patients while empowering our teams to focus more on what matters most: care.”

How It Works: A Step-by-Step Experience

The Digital Pre-Admission Form was designed with simplicity and accessibility in mind. Here’s how it works from start to finish:

1. Obtaining the Link

Patients can receive the form via email from our 24/7 Call Center at 1-877-284-7074. The form must be completed by the patient themselves.

2. Starting the Form

Patients can open the link on a computer or mobile device to begin. The Consent & Privacy section must be completed within 72 hours of intake to remain valid.

3. Reading the Introduction

An introductory section explains what to expect, and patients who need help can email telehealth@cmglp.com for support.

4. Completing Required Information

Required fields are clearly marked with an asterisk (*), ensuring no critical details are missed. Supporting documents can also be uploaded securely.

5. Selecting a Center

Patients select their preferred treatment center — which auto-populates for accuracy — ensuring a seamless intake experience.

6. Submitting the Form

Once completed, the form is automatically sent to the selected treatment center’s inbox and securely labeled with the patient’s last name and submission date for easy tracking.

“Automation doesn’t replace our care; it enhances it,” Oliva said. “The digital form helps us prepare for each patient before they arrive, making intake more personal and efficient.”

What This Means for Our Patients

The Digital Pre-Admission Form offers several meaningful benefits for patients entering treatment:

⏱ Shorter Intake Appointments

Streamlined documentation means patients who complete forms ahead of time spend far less time in-office paperwork, allowing for a faster start to care and recovery. 

🌐 Multiple Access Points

Links are shared through Call Center representatives and referral QR codes.

📱 Easy and Flexible

The form is mobile-friendly and intuitive, designed for completion anywhere — at home, in the car, or even in the center lobby before intake.

✅ Complete & Accurate Information

Built-in validations prevent incomplete forms, ensuring treatment teams receive all required details from the start.

🤝 Reduced Anxiety

Allowing patients to complete forms in familiar, private settings helps ease the stress of beginning treatment.

“Starting treatment is a big step,” Lydiana Venega, a New Season Intake Telecounselor, said. “The digital form allows patients to take that step in a calm, comfortable way, at their own pace.”

What This Means for Our New Season Teams

Our centers are already seeing the positive impact of this upgrade.

🚀 Higher Efficiency

Shorter intakes allow teams to serve more patients each day without compromising quality.

👁 Team-Wide Visibility

Digital submissions go straight to the center inbox, giving every team member visibility into upcoming intakes.

🗂 Streamlined Documentation

Forms are uploaded into Methasoft, our patient and clinic management system, reducing errors and saving valuable administrative time.

💬 Better Patient Engagement

With less time spent on paperwork, staff can dedicate more energy to patient connection and education.

🧾 Consistent Accuracy

Digital entries eliminate issues like illegible handwriting or missed sections, ensuring a complete and accurate patient record.

Important Reminders for Staff

While the Digital Pre-Admission Form makes intake easier, some steps remain essential:

  • Validate Online Submissions — Verify information for accuracy (e.g., phone numbers, emergency contacts).
  • In-Person Orientation — Must still take place on-site to review regulations, clinic operations, and counseling expectations.
  • Provide the Welcome Packet — Every patient should receive the packet, which includes the Patient Handbook and key resources for their recovery journey.

Stronger Patient Commitment, Stronger Outcomes

Patients who complete the Digital Pre-Admission Form before arriving show a higher likelihood of attending their scheduled intake — a powerful indicator of early engagement and readiness for recovery.

“When patients take the time to complete the form, it shows commitment,” Oliva said. “That first digital signature represents their first step toward healing.”

Why This Matters

This digital advancement underscores New Season’s commitment to accessibility, accuracy, and compassionate care. By embracing technology, we’re simplifying the path to treatment while allowing our teams to focus on what matters most:  helping patients reclaim their lives.

A heartfelt thank you to Chelsea Oliva, our Senior Director of Telehealth, and the dedicated committee who brought this enhancement to life.If you have any questions about the Digital Pre-Admission Form, please reach out to telehealth@cmglp.com.