New Season is an organization with strong values of responsibility and integrity. Our Code of Business Conduct and Ethics contains general guidelines for conducting business with the highest standards of ethics.
New Season is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.
In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Code of Business Conduct and Ethics, as well as asking for guidance related to policies and procedure and providing positive suggestions and stories.
The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.
To Make a Report
You may use either of the following two methods to submit a report:
- Select the “Make a Report” link at the bottom of this web page – OR –
- Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 1-888-458-6361
After you complete your report you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.
What is EthicsPoint?
EthicsPoint is a confidential reporting tool for patients and employees to provide feedback to New Season so that we may address fraud, abuse, and other misconduct at all levels of the organization.
Why do we use EthicsPoint?
Patients and team members are very important members of our organization and we highly value their feedback. In cases where the feedback is sensitive information such as fraud, abuse or misconduct, EthicsPoint provides a channel of communication for honest and confidential reporting. We use the information provided to promote a positive environment that is founded on integrity and ethical decision-making.
About Reporting through EthicsPoint
How do I make a report?
With EthicsPoint, you can provide anonymous feedback by phone (1-888-458-6361) or online: Make an EthicsPoint Online Report.
How do I follow up on a report submitted to EthicsPoint anonymously?
EthicsPoint will provide you a unique report number that you can use to check back on any updates or questions with the following link “Follow-up on a Report.” It is recommended that you check your report 6 days after you submit a report anonymously in case there are any follow-up questions for you.
What type of situations should I report?
The EthicsPoint system is designed for our patients and staff members to report any violation of our stated Code of Business Conduct & Ethics, or other concerns you may have related to ethical incidents that have occurred inside of the treatment center or inside/outside of the office environment.
If I see a violation or an incident occurs, shouldn’t I report it to the Program Director, his/her supervisor or human resources and let them handle the report?
If you observe behaviors that you believe violates our Code of of Business Conduct & Ethics, we would prefer that you report them. Ideally, you would bring any concerns forward to the treatment center’s Program Director, Regional Director, Human Resources or any other member of our management team. We recognize, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for these circumstances that we have partnered with EthicsPoint. We would rather you report anonymously than remain silent.
Why should I report what I know? What’s in it for me?
By working together, we can maintain a healthy and productive environment. Organization misconduct can threaten the livelihood of the entire organization and its members.
Does New Season really want me to report?
Yes. We need you to report. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on everyone in the organization.
Where do these reports go? Who can access them?
Reports are entered directly on the EthicsPoint secure server to prevent any possible breach in security. EthicsPoint makes these reports available only to specific individuals within the organization who are charged with evaluating the report, based on the type of violation, incident and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence.
Isn’t this system just an example of someone watching over me?
The EthicsPoint system concentrates on being a positive aspect of our overall philosophy, and allows us to assure a safe, secure, and ethical organization. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in the organization and this is a great tool to enhance that communication. We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.
Reporting Security & Confidentiality
Does EthicsPoint identify me as the person submitting the report through the use of my phone or computer?
No. EthicsPoint does not generate or maintain any logs of phone numbers or IP addresses. Therefore, there is no information log to link back to your devices through EthicsPoint. EthicsPoint is required by contract not to find out the identity of someone submitting a report.
Can I file a report from home and still remain anonymous?
A report from any phone or home, neighbor’s computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. Plus, as a reminder, EthicsPoint is contractually committed not to pursue a reporter’s identity.
I am concerned that the information I provide EthicsPoint will ultimately reveal my identity. How can you assure me that will not happen?
The EthicsPoint system is designed to protect your anonymity. However, if you wish to remain anonymous, you – as a reporting party – need to ensure that the body of the report does not reveal your identity by accident.
Is the phone number a toll-free hotline that is confidential and anonymous as well?
Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the EthicsPoint Web site. These reports have the same security and confidentiality measures applied to them during delivery.
What if I want to be identified with my report?
There is a section in the report for identifying yourself, if you wish.
Tips & Best Practices
I am aware of some individuals involved with unethical conduct, but it doesn’t affect me. Why should I bother reporting it?
Our organization chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the organization, team members and patients.
I am not sure if what I have observed or heard is a violation of organization policy, or involves unethical conduct, but it just does not look right to me. What should I do?
File a report. EthicsPoint can help you prepare and file your report so it can be properly understood. We’d rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren’t sure.
What if the clinic in which I seek treatment, a Supervisor/Manager or other managers are involved in a violation or incident? Won’t they get the report and start a cover-up?
The EthicsPoint system and report distribution are designed so that implicated parties are not notified or granted access to reports in which they have been named.
What if I remember something important about the incident after I file the report? Or what if the organization has further questions for me concerning my report?
When you file a report at the EthicsPoint Web site or through the EthicsPoint Call Center, you receive a unique user name and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to add more detail or answer questions posed by an organization representative and add further information that will help resolve open issues. We strongly suggest that you return to the site in the time specified to answer organization questions. You and the organization now have entered into an “anonymous dialogue,” where situations are not only identified, but can also be resolved, no matter how complex.
Are these follow-ups on reports as secure as the first one?
All EthicsPoint correspondences are held in the same strict confidence as the initial report, continuing under the safety of anonymity.
Can I still file a report if I don’t have access to the Internet?
You can file an EthicsPoint report from any computer that can access the Internet or any phone. You can file from home, public locations such as a public library or work. If you don’t have access to or are uncomfortable using a computer, you can call the EthicsPoint toll-free hotline, which is available 24 hours a day, 365 days a year (1-888-458-6361).