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Ethics

New Season is an organization with strong values of responsibility and integrity. Our Code of Business Conduct and Ethics contains general guidelines for conducting business with the highest standards of ethics.

New Season is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third-party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Code of Business Conduct and Ethics, as well as asking for guidance related to policies and procedures and providing positive suggestions and stories.

Anonymous Reporting Hotline

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

Dial toll-free, within the United States, Guam, Puerto Rico & Canada: 1-888-458-6361

You may use either of the following two methods to submit a report:

Select the “Make a Report” button – OR –
Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 1-888-458-6361

After you complete your report you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint is NOT a 911 or Emergency Service: Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

About EthicsPoint

What is EthicsPoint?
Why do we use EthicsPoint?

About reporting through EthicsPoint

How do I make a report?
How do I follow up on a report submitted to EthicsPoint anonymously?
What type of situations should I report?
If I see a violation or an incident occurs, shouldn’t I report it to the Program Director, his/her supervisor or human resources and let them handle the report?
Why should I report what I know? What’s in it for me?
Does New Season really want me to report?
Where do these reports go? Who can access them?
Isn’t this system just an example of someone watching over me?

Reporting security and confidentiality

Does EthicsPoint identify me as the person submitting the report through the use of my phone or computer?
Can I file a report from home and still remain anonymous?
I am concerned that the information I provide EthicsPoint will ultimately reveal my identity. How can you assure me that will not happen?
Is the phone number a toll-free hotline that is confidential and anonymous as well?
What if I want to be identified with my report?

Tips and best practices

I am aware of some individuals involved with unethical conduct, but it doesn’t affect me. Why should I bother reporting it?
I am not sure if what I have observed or heard is a violation of organization policy, or involves unethical conduct, but it just does not look right to me. What should I do?
What if the clinic in which I seek treatment, a Supervisor/Manager or other managers are involved in a violation or incident? Won’t they get the report and start a cover-up?
What if I remember something important about the incident after I file the report? Or what if the organization has further questions for me concerning my report?
Are these follow-ups on reports as secure as the first one?
Can I still file a report if I don’t have access to the Internet?
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