If you or someone you know are in need of opioid addiction treatment, contact us today!
Questions on paying your bill
What options are there for paying my bill?
You can pay your bill via the Engage App, at your treatment center or by contacting Patient Account Services at 844.450.4325.
Who can I contact with questions about my financial responsibility or to make a payment over the phone?
You may contact Patient Account Services at 844.450.4325.
Can I pay by mail?
Yes. Send your payment with your Center Location and Client Account Number on your check to:
ATTN: Patient Account Services
2500 Maitland Center Parkway
Maitland, Florida 32751
Understanding your financial responsibility
This refers to the predetermined allowable limits used by insurance carriers to limit the maximum amount they will pay for a service based on their contract with you. "Allowable" charges are sometimes known as reasonable and customary (R&C) charges.
Authorization is the approval of care, by an insurer or health plan. Your insurer or health plan may require pre-authorization before you're treated.
Coinsurance is a provision that limits an insurer's coverage to a certain percentage, commonly 80 percent. This provision is common among indemnity insurance plans and preferred provider plans. If your insurance includes coinsurance, you'll be responsible for charges beyond those covered by your insurance.
Coordination of benefits (COB)
Coordination of benefits is an agreement between your insurers to prevent double payment for your care when more than one plan provides coverage. The agreement determines which insurer has primary responsibility for payment and which has secondary responsibility.
Copayment is the portion of a claim or medical expense that you must pay out of pocket. Copayment is usually a fixed amount.
The share of costs by your insurance that you pay out of pocket. Cost share generally includes deductibles, coinsurance, copayments or similar charges. It does not include premiums, balance billing amounts for non-network providers or the cost of noncovered services.
A deductible is the portion of your health care expenses that you must pay before your insurance applies.