We know anxiety is heightened as each of us copes with this shared experience of the COVID-19 global health crisis. We hope you can find some comfort knowing that we are all in this together and we will continue to do what is best for our patients. We take our patients’ health and recovery seriously. We are taking every precaution to make sure our patients and team members remain healthy.

Are New Season treatment centers closing locations due to COVID-19?

New Season treatment centers are clearly defined as an essential business for health and patient care. Even if a stay-at-home order is implemented in your area, we will not close. Our staff will be permitted to work and patients will be permitted to leave their homes to receive medication.

You may visit our website at www.NewSeason.com or follow us on Facebook for the latest information on our response to the outbreak.

What steps is New Season taking to protect patients?

The following precautionary measures are in effect at all New Season treatment center locations:

  • We are providing as much take-home medication that is permitted based on federal guidelines that must then receive approvals from state regulatory agencies. Just as each of our patients requires unique care to meet their needs, each individual state has its own approval process for take-home levels that must be implemented with clinical oversight. We will comply with the rules for your state. Please discuss your options for take-home medication with your counselor.
  • We are doing our best to reduce the wait time in lines and enable spacing. We are instituting measures using texting for patients to wait for treatment in vehicles as well as other distancing strategies. Center distancing strategies are being implemented using CDC guidelines as well as spacing and parking specific to the center location. Please practice social distancing and use your own discretion to estimate distance – you will not lose your place in line.
  • We are making payment plan options available to ensure patients continue to remain in recovery and receive treatment. Restrictions apply based on clinical, state and regulatory requirements. Please discuss your options with your counselor.
  • Hand sanitizer, containing at least 60% alcohol, is available for patients at center doors for those entering and receiving medication.
  • Additional precautions are in place for patients so that they may continue to receive medication safely and without breaks in treatment. We are implementing several processes that reduce person-to-person contact and prevent unintentional exposure to contamination of dispensing cups and other supplies used in treatment.
  • We are routinely cleaning all frequently touched surfaces in the center, such as workstations, dosing windows, countertops, and doorknobs.

What is this novel (new) coronavirus, commonly known as COVID-19?

The Centers for Disease Control and Prevention (CDC) is currently responding to an outbreak of a respiratory disease caused by a new coronavirus that was first detected in China. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

Has anyone in the United States gotten infected?



Yes. There have been cases of COVID-19 in the U.S. related to travel and person-to-person spread. U.S. case counts are updated regularly on Mondays, Wednesday, and Fridays by the CDC www.cdc.gov.

What are the symptoms of COVID-19?

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing.

What do I do if I feel sick or have been asked to self-quarantine?

If you are feeling ill or have to have been instructed to self-quarantine, please call your New Season Treatment Center immediately to inform the team of your status and need to discuss continued treatment. A list of treatment centers and phone numbers can be found using the locations feature at www.NewSeason.com. You may also call us at 877.284.7074.

What can I do to help protect myself from the coronavirus?

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.

Are there any individuals at higher risk?

Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

  • Older adults
  • People who have serious chronic medical conditions like:
    * Heart disease
    * Diabetes
    * Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.

What can I do if I feel fear, anxiety and stress about COVID-19?

People who may respond more strongly to the stress of a crisis include people who have preexisting mental health conditions, such as problems with substance use.

  • Avoid excessive exposure to media coverage of COVID-19.
  • Take care of your body. Take deep breaths, stretch or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep and avoid alcohol and drugs.
  • Make time to unwind and remind yourself that strong feelings will fade. Take breaks from watching, reading, or listening to news stories. It can be upsetting to hear about the crisis and see images repeatedly. Try to do some other activities you enjoy to return to your normal life.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships.
  • Maintain a sense of hope and positive thinking.

Additional information and resources on mental health care can be found at the Substance Abuse and Mental Health Services Administration www.Samhsa.gov website.

  • Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Hotline: 1-800-985-5990 or text TalkWithUs to 66746.
  • People with deafness or hearing loss can use their preferred relay service to call 800.985.5990.

Are pregnant women more susceptible to infection, or at increased risk for severe illness, morbidity, or mortality with COVID-19, compared with the general public?

We do not have information from published scientific reports about susceptibility of pregnant women to COVID-19. Pregnant women experience immunologic and physiologic changes which might make them more susceptible to viral respiratory infections, including COVID-19. Pregnant women should engage in usual preventive actions to avoid infection like washing hands often and avoiding people who are sick.

Might someone blame or avoid individuals and groups (create stigma) because of COVID-19?

People in the U.S. may be worried or anxious about friends and relatives who are living in or visiting areas where COVID-19 is spreading. Some people are worried about the disease. Fear and anxiety can lead to social stigma, for example, towards Chinese or other Asian Americans or people who were in quarantine.

  • Stigma is discrimination against an identifiable group of people, a place, or a nation. Stigma is associated with a lack of knowledge about how COVID-19 spreads, a need to blame someone, fears about disease and death, and gossip that spreads rumors and myths.
  • Stigma hurts everyone by creating more fear or anger towards ordinary people instead of the disease that is causing the problem.

Will warm weather stop the outbreak of COVID-19?

It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when the weather becomes warmer. There is much more to learn about the transmissibility, severity, and other features associated with COVID-19 and investigations are ongoing.